Last updated 14 September 2026
These terms apply to tickets bought through this website. Where they conflict with the general terms of service on this site, these terms apply to ticket purchases.
Who you are buying from
Tickets are sold by Hellaby House, Cape Town, South Africa. Contact info@hellabyhouse.com or +27 64 516 4945.
Hellaby House is not registered for VAT. No VAT is charged on ticket prices and no tax invoice can be issued. All prices are in South African rand (ZAR).
Events may be presented in partnership with a promoter or venue, who is named on the event page as the event organiser.
What your ticket includes
Your ticket admits one person to the full event as described on the event page, including any opening programme, talk or discussion that forms part of the evening.
Your ticket does not include food, drinks, parking or transport.
Concession and student tickets
Where an event offers a student or concession ticket, you must show valid proof of eligibility at the door. A student ticket requires a valid student card.
If you cannot produce it, you will be asked to pay the difference up to the general admission price before entry.
Refunds
Tickets are non-refundable once purchased. This includes changes of plan, illness, travel problems, and late or non-arrival. Please check the date, time and venue before you pay.
Transfers
You may transfer your ticket to someone else at no charge. Email info@hellabyhouse.com at least 24 hours before the event with your booking reference and the name of the new ticket holder.
If an event is cancelled, postponed or changed
If an event is cancelled, you will receive a full refund to your original payment method within 14 working days.
If an event is postponed, your ticket remains valid for the new date. If the new date does not suit you, you may request a full refund within 7 days of the new date being announced.
Line-ups may change. Individual supporting performers may be replaced for reasons outside our control, including illness and travel, and this is not grounds for a refund. If the billed headline artist does not appear at all, the cancellation terms above apply.
Capacity, doors and late arrival
Ticket sales are capped to the capacity of the venue. A valid ticket guarantees you entry.
Doors, start times and finish times are listed on each event page. Seating is unreserved unless the event page states otherwise.
Performances start on time. If you arrive after a performance has begun, you may be held at the door or at the back of the room until a suitable break.
Age and alcohol
Events are open to all ages unless the event page states otherwise.
Alcohol is sold by the venue to persons aged 18 and over only. Proof of age may be required at the bar.
Right of admission
Right of admission is reserved by the event organiser named on the event page.
Venue rules apply while you are on the premises, including the venue’s right to refuse entry to, or remove, anyone behaving in a way that is unsafe, abusive or disruptive to other patrons or to the performance. No refund is given where entry is refused or admission is ended on those grounds.
Photography, filming and recording
Events may be photographed, filmed or recorded. By attending, you consent to appearing in that material and to its use by the event organiser, Hellaby House and the performing artists for promotional purposes, without payment.
Audience photography and recording is at the artists’ discretion and may be restricted on the night.
Payment
Payments are processed by Paystack. We do not see, receive or store your card details.
Your booking is confirmed only once payment has cleared and your ticket has been emailed to you. If you do not receive a ticket within an hour of paying, email info@hellabyhouse.com before buying again.
Your ticket
Your ticket is emailed to you with a QR code and must be shown at the door, either on your phone or printed.
Each QR code admits one person once. Keep your ticket safe. We are not responsible for tickets that you forward, share or publish.
Discount and comp codes
Discount and complimentary codes apply only to the events and quantities stated when they are issued.
They are limited to one use per customer unless stated otherwise, cannot be combined with any other code, and cannot be applied to a purchase that is already complete.
Your information
We collect your name and email address in order to issue your ticket and to contact you about the event you have booked. We process personal information in line with the Protection of Personal Information Act, as set out in our privacy policy. We do not sell your personal information.
Complaints
Email info@hellabyhouse.com. We will respond within 5 working days.
