Privacy Policy (POPIA)

Last updated: 15/02/2025

1. Purpose

Hellaby House respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

2. Who we are

This website is operated by Hellaby House (Pty) Ltd.

Company registration number: 2020/157694/07

Contact

3. What personal information we collect

We may collect personal information that you provide to us, such as:

  • Name and surname
  • Email address
  • Phone number
  • Event details (date, location, timing, type of event)
  • Any other details you include in your message

We may also collect limited technical information automatically (depending on your website setup), such as:

  • IP address
  • Device and browser information
  • Approximate location
    Pages visited and referral source

4. How we collect personal information

We collect personal information when you:

  • Submit a contact form enquiry
  • Email us
  • Contact us by phone or messaging
  • Interact with embedded content (for example, video platforms)

5. Why we collect and use personal information

We use personal information to:

  • Respond to enquiries
  • Prepare proposals and quotes
  • Plan and deliver services (where relevant)
  • Maintain business records and communications

6. Legal basis for processing

We process personal information based on one or more of the following:

  • You consent to us processing your information when you submit it.
  • It is necessary to take steps related to a potential contract (for example, preparing a quote).
  • It is necessary for our legitimate business interests (such as record-keeping), provided your rights are not overridden.

7. How we store and protect your information

We take reasonable technical and organisational measures to protect your information.

Your information may be stored in:

  • Email systems used for enquiries and communication
  • Internal tools used for tracking enquiries and projects (for example, Notion)

We limit access to personal information to people who need it to do their work.

8. Sharing your information

We do not sell personal information.

We may share personal information only when necessary, for example:

  • With service providers who help us operate the website or communications (such as hosting, email, or form services)
  • If required by law

9. Cookies and tracking

If we use cookies or tracking tools, they may be used to:

  • Ensure the site functions correctly
  • Understand basic site usage and improve performance

If you use embedded platforms (for example, YouTube), those platforms may set their own cookies.

10. Retention

We keep personal information only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law.

11. Your rights

You may request:

  • Access to personal information we hold about you
  • Correction of inaccurate personal information
  • Deletion of personal information where appropriate
  • Information about how your personal information is processed

To make a request, email info@hellabyhouse.com.

12. Complaints

If you believe we have not handled your personal information correctly, you can contact us first at info@hellabyhouse.com.

You may also contact the Information Regulator (South Africa).

13. Changes to this Privacy Policy

 We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.